Frequently asked questions

Do you sell to everybody at the same prices?

    No, local. in-store customers, mail order or internet customers get a 10% discount from retail. We also offer dealer pricing to qualified resellers. To see if you qualify check our Dealers Page. Super-Bee does not accept responsibility for typographical errors in pricing or content.

Returns

    Please check our "Returns Policy" on the "Documents" page

Shipping

    Please check our "Shipping Policy" on the "Documents" page

Freight

    Unless specified otherwise we will ship by the courier that give us the most competitive rates and add the charges to your invoice. Shipping cut-off time is 3PM Mountain time daily. Orders placed after this time will be shipped the next business day. All goods shall be considered DELIVERED to the purchaser when they are placed in the hands of the carrier and the consigned to the purchaser. All claims of loss, damage or destruction must be made by the purchaser to the carrier. 

    Important Notice! Read completely:

SHORTAGES: Shortages must be reported within 24 hours of receiving goods. If there is a shortage call us so we can deal with it promptly. If the package has any other type of tape or appears to have been opened and re-sealed check for shortages or damage. If there is, call the shipping company (DHL, Greyhound, UPS, etc). Regardless, you must hold all contents (shipping materials included) and cartons for inspection.

DAMAGED GOODS: Damaged goods must be reported within24 hours of receipt of goods. Our shipping employees are absolute professionals in correctly packaging orders and have done everything possible to properly package your shipment. We, however, do not have any control over the carrier's handling of the merchandise. If you receive a package that has obvious damage on the outside of the package and you find damaged parts, keep all of the boxes and packaging material we provided and report the damage to the carrier. Do not call us to resolve this matter as it must be handled by the claim agent of the carrier. He/she must verify exactly how we packaged it, increasing your chance of receiving a fast fair replacement. Without the box and ALL of the packaging material we used, you may not receive any replacement or reimbursement.

Ordering
Minimum order is $10.00. Excluding Shipping. Place phone orders between 8am and 5:30pm MST Monday to Friday, 10:00am to 1:00pm Saturday. When ordering, please have part numbers, description and prices. If you are paying by credit card, please have card number and valid expiry date ready. All orders are shipped from warehouse within 48 hours unless the item(s) have been back ordered.

Payment
There is a $50.00 fee on returned cheques. The most convenient method of payment is either Money Order, Visa or Mastercard.

Warranty
Merchandise is warranted against defects of material and workmanship under normal use and service when properly installed. Should any problem arise which appears to be the fault of the product, please contact us immediately and a Return Authorization will be issued for inspection of the product. Whenever, in the sole opinion of Super-Bee, an adjustment should be made, will do so. This does not include costs incurred for shop labor, towing, lodging and any other consequential cost or damage. this is expressly in lieu of any warranties expressed or implied. Check Provincial and Local Laws on some products.